Booking sites may rank hotels higher if paid commission, investigation finds

Telegraph Traveling 3 weeks ago

Major booking sites may rank hotels higher in search results according to how much commission they receive, an investigation has revealed. 

Expedia, Booking.com, Kayak and five other hotel booking sites said that accommodation might be ranked higher than similar alternatives when the booking site is paid, or paid more, when a user makes a reservation for that hotel.

The bookings companies clearly state this on their websites.

Guy Anker, deputy editor at MoneySavingExpert, which conducted the research, said: “Ranking hotels based on commission could be harmful to consumers, but you could argue that sites are at least being transparent about their practices.”

Offering advice to consumers, he added:...


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