A LoyaltyLobby reader contacted us this week regarding a Qatar Airways promotion for double Qpoints (read more here) and if the airline has changed the valid dates.
Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.
You can access the Qatar Airways page for this offer here.
Email From The Reader:
This is regarding your post on Qatars double q points promo that is currently running.
I am trying to claim my double q points from qatar. I bought my ticket 8 January 2023 and I read on their website that the promo is for tickets purchased on/after 8 January. I also see it is posted on your website like this: https://loyaltylobby.com/2023/01/15/qatar-airways-privilege-club-double-qpoints-through-june-30-2023-for-tickets-issued-january-8-march-31/
Qatar is now coming back to me and saying that the promo is for tickets purchased after 15 January. This is very strange, as I clearly saw 8 January on their website and upon checking again today I see it has been changed.
What I am asking is if you perhaps have a screen shot or some sort of proof that there terms and conditions stated tickets purchased 8 January – 31 March.
Qatar Airways sent out an email about this double Qpoints and other offers on January 15, 2023, but the email itself doesn’t contain the T&Cs of this offer.
I remember I was slightly surprised that the offer had already been valid for a week before Qatar Airways let Privilege Club members know about it.
The original valid booking and travel dates of the double Qpoints offer were:
- Sales period: 08 January 2023 to 31 March 2023
- Travel period: 08 January 2023 to 30 June 2023
The valid dates now are:
- Sales period: 15 January 2023 to 31 March 2023
- Travel period: 15 January 2023 to 30 June 2023
We don’t take screenshots of these offer T&Cs, but they are always included at the end of each post. Qatar Airways changed them after publishing this offer by a week from January 8 to January 15.
Our Original Piece About This Offer:
Conclusion
Qatar Airways must have originally planned to launch this offer on January 8 but then moved the date to January 15, but someone forgot to change the promo T&Cs.
Qatar Airways should honor the original promo T&Cs for members, but knowing the quality of Qatar’s customer service and their inability to think clearly, this might be an uphill battle unless you live in a country with strong consumer protection.
