IT can be tricky to tell whether your Sky remote is playing up or simply needs new batteries.
But Sky has published a simple guide to workout what is up with yours.
Get your remote back up and running again[/caption]
Simply cover your hand over the remote to see whether the backlight behind the buttons are on.
If they aren’t, try pressing a button.
And if they continue to not show any light, it suggests you may have a battery issue.
For remotes with a light but won’t function, there are some basic steps to reset it.
How to pair Sky Glass remote
It may be that your Sky remote needs to re-pair with your TV.
Start by pressing and holding the 7 and 9 buttons at the same time for three seconds.
Then do the same with the 1 and 3 buttons.
Check to see whether a connected message appears onscreen.
If things continue to not work after this, the last resort should be switching your Sky Glass or Sky Stream puck on and off again to reset it.
Should problems continue, it may indeed mean there’s an issue with your remote.
The best thing to do in this case is speak to Sky directly.
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