The 7 Biggest Technology Trends That Will Transform Telecoms In 2020

Forbes 1 month ago

As we prepare to enter the next decade, telecoms are being transformed by technology in a variety of ways. From artificial intelligence (AI) to the threat of cyberattack, here are the 7 biggest technology trends that will transform telecoms in 2020.

The 7 Biggest Technology Trends That Will Transform Telecoms In 2020
The 7 Biggest Technology Trends That Will Transform Telecoms In 2020

5G

5G promises some dramatic changes. The European Union’s 5G action plan includes uninterrupted 5G coverage by 2025 for railways and major roads. In addition to being able to support a hundredfold increase in connected devices per each unit area, 5G will offer ultra-low latency, improved data rates and enable network slicing. This opens the door for new services, network operation and customer experience for telecom operators.

5G will change telecom's role: telecoms will not only be technology distributors, but also service providers. This shift will require telecoms to engage with governments, enterprise customers and alter their sales approach to help customers leverage the power of 5G.

Artificial Intelligence (AI)

Telecommunications is one of the industries that use artificial intelligence in many aspects of business today. Through virtual assistants and chatbots, and the artificial intelligence that runs these tools behind the scenes, telecommunications companies improve customer service and satisfaction. Artificial intelligence is essential for the optimization and predictive maintenance of telecommunications companies’ networks. AI is also hard at work detecting fraudulent activity. Additionally, through predictive analytics, artificial intelligence makes it possible for telecoms to glean actionable business insights from the volumes of data they gather every day.

Internet of Things (IoT)

Because the telecom industry enables internet device connectivity it is one of the largest players in the Internet of Things market, everyday items that are connected to one another and the internet. Internet of Things technology helps telecoms monitor base stations and data centers remotely. This helps ensure minimal downtime for the network. Since telecom is so instrumental in providing IoT infrastructure, the industry is uniquely poised to develop and offer their own services for IoT. Since IoT technology results in more devices on the network there are more opportunities for security and privacy breaches to occur so telecoms need to plan and prepare defenses for that. While there are still a lot of unknowns regarding the transformation IoT will have for telecoms, there’s little doubt that it will disrupt the industry.

Big Data

It’s undeniable that telecommunications companies are collecting and generating volumes of data from mobile devices and apps, wearables and more—wireless data is expected to continue to increase through the 2020s—but it will be the companies that use it to their competitive advantage that will survive. Telecommunications companies need to ensure that their networks can move extraordinary amounts of data through their network efficiently and continue to support new technologies. Telecoms also need to address the new security challenges that have arisen with new technology that use their networks. Ultimately, the data that telecoms collect can be analyzed to improve customer service, determine and evaluate new products, as well as monitor and optimize the network. When evaluated and acted upon, big data can help telecoms build a stronger business.

Robotic Process Automation (RPA)

Robotic process automation can take over repetitive, rules-based, high-frequency processes and complete them very accurately. When telecoms deploy RPA for tasks, error rates and costs are reduced while customer service and operational efficiency are boosted. The telecommunications industry has one of the highest adoption rates for RPA technology since it seems to serve it so well. RPA offers high levels of scalability and agility for telecoms and can take over many tasks such as report generation, responding to customer questions, order processing, price tracking and more.

Cloud Computing

Cloud computing’s pay-per-use service model helps telecoms introduce new services, reduce their costs and adjust to market demands more effectively. The cloud offers economies of scale, scalability and cost effectiveness to telecoms. Not only can telecoms be a cloud service provider, but they can use the cloud themselves. When telecoms adopt cloud technology and switch important business functions to the cloud, they benefit from the cloud’s efficiency.

Cyber Security and Resilience

We take for granted the services that are enabled by telecoms including phone and video calls, email and messaging until we experience an outage and realize how dependent we are on those services. Due to telecoms storing vast amounts of sensitive data on complex networks that act as gateways to other businesses and because they build and operate critical infrastructure, telecoms are increasingly a target for cybercriminals. From direct cyberattacks such as distributed denial of service to indirect attacks such as malware, telecoms need to protect themselves and prepare for the future of 5G and the security hurdles that will represent. This includes having not only the right IT infrastructure in place but the talent and processes to support resiliency when attacked. Currently, there is room for improvement to the industry’s response to a cyberattack. Even false claims of attack can damage a telecom’s reputation, as well as create a considerable business impact in terms of time and money spent to respond.


Source link
Read also:
Forbes › 2 weeks ago
New technology is available for every industry, but healthcare, in particular, must embrace the latest technologies to transform operations, drive research and development, enhance patient care, and meet the growing complexity of the healthcare system.
Forbes › 2 days ago
Gartner's top 10 strategic technology trends report for 2020 helps us frame questions about which technologies - AI, ML, cloud, RPA, etc - will drive change. But not all of the trends are predictive. Some are just there, begging the question: "what's...
Reuters › Technology › 4 days ago
Russia's VTB said on Monday that VTB Capital, its investment unit, had sold its entire stake in Bulgaria's leading telecoms operator, Vivacom, to United Group, a telecoms and media company.
The New York Times › Finance › 4 days ago
Russia's VTB said on Monday that VTB Capital, its investment unit, had sold its entire stake in Bulgaria's leading telecoms operator, Vivacom, to United Group, a telecoms and media company.
Forbes › 3 weeks ago
To become and remain competitive, every company must get ready for the latest customer experience (CX) trends. Those that are able to leverage these trends will rise to the top. Here are 6 customer experience trends every company must be ready for.
Business Insider › Lifestyle › 1 day ago
The Knot, a digital resource for engaged couples, releases an annual Wedding Trends Report. The Knot hosted a gala to showcase some of the biggest trends you can expect to see in 2020. Insider spoke to The Knot's editor-in-chief Kristen Maxwell Cooper...
Business Insider › Lifestyle › 1 month ago
Old trends always seem to make a comeback, but this fall will be seeing an unusual amount of vintage looks. Insider spoke to stylists about this fall's biggest fashion trends that were popular decades ago. Fanny packs, tie-dye clothes, and mom jeans...
Forbes › 1 week ago
New technology changes the operations and realities of organizations in all industries when it is widely adopted. It's no different with the latest innovation introduced by artificial intelligence, blockchain, and other technology.
Chicago Tribune › 3 days ago
The Knot released the top wedding trends of 2020. We picked our favorites, and a Chicago wedding planner shares her thoughts and a few tips on how to make the trends work in the Windy City.
CNBC › 3 weeks ago
As the new year approaches, Amazon's Whole Foods revealed its predictions for the top food trends to come in 2020. Last year, Whole Foods predicted 2019 trends, including a rise in CBD products, vegan meat snacks and eco-conscious packaging.
Sign In

Sign in to follow sources and tags you love, and get personalized stories.

Continue with Google
OR