Co-op Bank credit card won't refund me for a faulty scooter

The Guardian Finance 1 month ago

In April 2017 I bought a 50cc AJS Modena scooter for my 16-year-old son. After eight months it wouldn’t start. The retailer ceased trading without fixing it. The manufacturer didn’t reply to my letter, and so I made a section 75 claim under the Consumer Credit Act to the Co-op Bank as I had paid using its credit card. But it rejected my claim as I had purchased it for my son whose name was on the log book.
NJ
, Belfast

Banks will use any technicality not to pay section 75 claims. You bought the scooter and most would say you have a reasonable claim. But the Co-op won’t budge. If you’d bought a bicycle, for example, a log book would not have been a factor. The “customer-led ethical bank” says it’s treated you fairly. I disagree.


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